We thank you once again for your reservation at JBX resort Avenue Lipno and we are looking forward to seeing you here.

Onto your email was sent first message from us, in which can be found a link into app myAlfred with your personal unique code for signing in. This app contains all information you may need - contacts, detailed summary of ordered service or you can even fill in all personal information required during check-in and save your time! MyAlfred enables you to order further services, make a contactless payment, order private parking spot in our underground garage or find useful tips for sightseeing in the nearest area.

For our guests with a Booking.com reservation: the code to myAlfréd is not the same as your Booking.com booking code! If you have not received your myAlfred code please contact us as soon as possible at: rezervace@jbxresort.cz - thank you very much!

We tried to make the following instructions easy and understandable, for you to have a pleasant stay with us. 

Accommodation

  • Reserved room or apartment is ready from 4 PM by the day of your arrival, if not agreed differently
  • End of your stay is possible from 8 AM till 10.30 AM by the day of your leaving
  • To enter the garage and your room please use the special PIN code, which has been uniquely generated only for guest and its visit. The PIN code will be sent on your email, if you have filled in all necessary information into the app myAlfred
  • Usual opening hours of the reception are: 8 AM - 11 AM and 4 PM - 21 PM
  • Contact to the reception + 420 722 058 550 (use by the day of your arrival and during the stay with us)
  • Contact to the reservation department + 420 607 176 172 with the usual opening hours Monday - Friday from 8 AM till 6 PM (in the main summer season available even on weekends) 

Services included in the price of the accommodation

  • If you stay with us for more than 3 nights, we will exchange your towels and bath towels with clean ones for free in the middle of your stay with us.
    If you require a change of towels/towels daily, this service is charged at 50 CZK/day per piece
  • Replenishment of hygiene needs in the bathrooms (e.g. additional toilet paper) on request at the reception daily
  • For hotel rooms in building B - trash cans are taken out daily or on request, for Studios and Apartments we take out trash 1x every 3 days
  • Wi-Fi connection in the whole Resort
  • Local accommodation fees

Breakfast in the price of the accommodation - depends on you

Breakfast is served as buffet in the building B lobby bar next to the main reception from 8 AM till 10 PM – cold and warm meals, salty or sugar snacks, drinking machine, baked goods, vegetables, and fruits. The breakfast reservation depends only on you. If you forgot to order breakfast in advance and you would like to have it, you can easily order and pay for it via our reception the day before.

Have you reserved your parking spot in our underground garage yet?

All guests have a possibility of reserving one parking spot per room or apartment in the underground garage for a fee 250 Kč per night. The underground premises are monitored 24 hours a day with camera records. Reservation must be done in advance via email info@avenuelipno.cz or through the app myAlfred.

If you do not park in the underground garage, you may use it to carry your baggage into your room or apartment. Use your PIN code to enter the garage P2, pull up at the No stopping spots, take your luggage upstairs and then leave the garage.

From each garage leads an elevator into floors of the hotel or apartment building. If you are accommodated in building C (your apartment number starts with letter C), garage P1 and parking spots marked as building C will be ready for your vehicle. And if your room or apartment number starts with letter A or B, please use parking garage P2.

Chargeable services

Sport and leisure activities which we offer, needs to be orders in advance on our central reception after your arrival. If you have already ordered any sport or leisure activity by app myAlfred, arrange the exact time of your activity with the main reception.

In this year's season we offer:

  • Minigolf with 6 holes – open from spring till autumn daily
  • Curling – 2 tracks – open from spring till autumn daily
  • Pool with salt water 10,5 x 5 metres – open from 1st June till 30th September
  • Relaxation pool with counter current and jets 2.5 x 5.5 m - in operation all year round - water temperature max 31 degrees
  • Sauna world – in summer open on selected days, during spring, autumn and winter open daily
  • Massages – based on further request

In case of very bad weather (strong wind, rain, snow), outdoor activities are closed. Indoor activates are available based on further requests and needs to be confirmed.

We wish you a safe and very comfortable stay with us, full of unforgettable experiences.

Yours sincerely,

 

Team JBX Resort AVENUE Lipno